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Sleep Train - Mattress & Bed Store in Federal Way, WA

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Sleep Train Federal Way 2
35105 Enchanted Pkwy S
Ste G-101
Federal Way , WA 98003
Sleep Train Federal Way 2 is rated 4.8 out of 5 by 138.
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Sleep Train Federal Way 2 is rated 4.8 out of 5 by 138.
Rated 5 out of 5 by from Exceptional Customer Service I had a warranty issue and anticipated having to jump through hoops to get it taken care of. Not only was this the furthest from the truth, it was actually the easiest transaction I think I have ever had! The Store Manager, Dion was extremely professional, set everything up, and called back twice with additional information to keep me up to date. They also have a feature on their website that allowed me to look up where the truck was letting me know which stop I was on their route. The delivery drivers were professional, polite, quick and efficient. Amazing! Great Job Sleep Train!
Date published: 2015-11-13
Rated 1 out of 5 by from terrible service First bed was very uncomfortable and did not feel at all like the floor model we looked at in the store. Went back and upgraded to a better quality however we were then told on the day of delivery that the bed was not available and it would be 10 more days. The delay was because the foam top material was not available. I am very skeptical that the bed will show up in 10 days if the issue is that it isnt even manufactured. As mentioned the current bed is uncomfortable but there was no offer to provide a suitable replacement until the bed we paid for at $3500 will be ready. Also find it hard to believe that the lack of inventory for the bed couldn't have been figured out at the time of purchase. Once we handed over the money the tone from sales people is less than cordial.
Date published: 2016-01-30
Rated 3 out of 5 by from Scheduling fiasco Scheduling fiasco: we had a great experience purchasing the bed and with the actual delivery and set up. The confusion was with the scheduling of the delivery. We were told one thing from the store when we purchased the bed and were scheduled for a completely different time. We were not notified of the time difference, and when I called there was confusion with regards to what we had ordered. I was transferred multiple times during one phone call and was less than pleased with the service I received or the attitude of the people on the other end of the phone.
Date published: 2015-12-29
Rated 5 out of 5 by from Amazing experience I went in not wanting to spend a lot of money on a mattress. I was shown all of the less expensive mattresses at my request. I happened to lay on the Beauty Rest Black Hybrid, and my salesman, Ben Durham, was so knowledgeable about the product. He quickly had me wanting to purchase that mattress with the adjustable frame. He was very easy to work with, was friendly, and patient. I've been sleeping on my mattress now for a couple weeks and I'm so thankful that Ben was there to show me the quality mattresses. I would be missing out on my amazing mattress!
Date published: 2015-12-08
Rated 5 out of 5 by from Very knowledgeable sales team I went in looking for a bed Saturday and was very pleasantly surprised when one salesman helped me while the other watched my 2 year old daughter as she ran all over the store playing with the bed controllers and more. They were extremely knowledgeable, professional and patient with me to ensure I got the perfect bed and bed accessories. Mike was very impressive for bring so new in the position. They even said if I came back they would have a birthday present waiting for my daughter since she just turned 2. Awesome people and great products.
Date published: 2016-03-15
Rated 5 out of 5 by from The Best in the West I will not buy a mattress anywhere but Sleep Train. This was my second time purchasing a mattress from Sleep Train and my first time at this location and I was very pleased with my overall experience. Everyone working there was extremely friendly and I was very impressed with the store manager's knowledge and exceptional customer service. The standard they set cannot be matched and that is what makes me come back to this company again and again, Thanks Sleep Train! I am looking forward to many happy nights of sleep thanks to you!
Date published: 2016-01-04
Rated 1 out of 5 by from My matreess is burned I got my headboard and bed frame delivered yesterday When the team were unpacking the headboard they stand the mattress against the heater and the mattress got burned The people from the delivery they told me don't worry the manager from the warehouse will call you to replace your mattress I called the store and they told me they don't deal with that the warehouse manager would call me so right now nobody is responsible from the damage and the manager don't even call me to apologize for the inconvenience
Date published: 2016-12-04
Rated 5 out of 5 by from First time buying a mattress- great experience! My husband and I were just starting our search for a new mattress, and Sleep Train was the first place we stopped at. The store rep that worked with us was very personal, kind, and willing to work to get us a deal we could afford (we are both finishing grad school, moving, and expecting our first child later this year). He found us a great bed at a fantastic price that we could actually afford. So grateful for the wonderful service- it made the whole process a much better experience than I was expecting.
Date published: 2016-04-30
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Sleep Train locations in Federal Way offer guests a premier shopping experience. Sleep Train provides our guests access to premium mattresses from top name brands combined with superior services and highly trained sleep experts. We also offer a variety of mattress sales and financing offers throughout the year, so check back often!

As Sleep Train has grown from its first location to over 300 stores, our mission remains the same: always provide superior service, the best selection, and unbeatable prices – all backed by our 100-day low price guarantee. Our stores in Federal Way offer same day delivery on all in-stock purchases made by 2 p.m., plus we will set-up your new mattress and remove your old set.

Whether you are suffering from backaches, snoring or just can’t fall asleep, Sleep Train in WA has the right sleep solution for you. Our highly trained sleep experts are on hand to answer any questions and help match you with a mattress we guarantee you’ll love. Sleep Train’s goal is to provide you with the most comfortable, positive and well-informed mattress-buying experience that you won’t find anywhere else.

At Federal Way Sleep Train locations, you will find premium mattresses from top name brands, including Tempur-Pedic, Serta iComfort, Sealy Posturepedic, Beautyrest and more. Adjustable bases, pillows and sheets are in stock and ready to complete your personalized sleep system.

Sleep Train is your ticket to a better night's sleep.®