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Sleep Train - Mattress & Bed Store in San Mateo, CA

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Sleep Train San Mateo - Downtown
491 S El Camino Real
San Mateo , CA 94402
Sleep Train San Mateo - Downtown is rated 4.6 out of 5 by 55.
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Sleep Train San Mateo - Downtown is rated 4.6 out of 5 by 55.
Rated 5 out of 5 by from Very Good Experience Our salesman Daniel (at the San Mateo location on El Camino and 4th) hit the perfect mark of helpful and informative without trying to "sell" us. He also thankfully did not try to immediately sell us on a $3K bed (which was our experience at their main competitor) nor does ST hide their prices which is also done at Mancini. Daniel was patient with us and when we finally found our bed he quickly gave us a great deal without hassle. Communication about the Delivery could have been a bit better. No real complaints. Just make sure if quickness of delivery is paramount that you tighten that up at the point of sale. It was not a critical issue for us so in the end it was a minor issue. Overall, very satisfied with our experience.
Date published: 2016-05-17
Rated 2 out of 5 by from Great in-store, Poor everywhere else I had a great experience in the showroom with my sales associate. He was very knowledgeable and conversational. However, I never received a delivery time window the day before my scheduled delivery and spent 45 mins waiting on the customer service help line before giving up. I also left a message at the showroom and never received a response. I had to wait until the showroom opened at 10am the next morning to call again and get an answer, which was the day of my delivery. I was told the website had my delivery information; if it did, it was not possible to locate it. I am now missing a day of work because of this conflict that was easily avoidable. I'm afraid I'll be heading to another store for my next mattress purchase.
Date published: 2016-08-25
Rated 5 out of 5 by from Excellent from beginning to end! It was 15 years since we last bought a mattress and we decided it was time to get a new one. We got our first mattress at Sleep Train and had a good experience 15 years ago so why change. We had an excellent experience at the San Mateo store. Daniel helped us...he educated us on the new mattresses, spent ample time letting us try multiple mattresses and then gave us time to decide which was the best one for us. No pressure. We got a great deal too since there was a sale. Hope this one lasts another 15 years. Will be back again!
Date published: 2016-02-21
Rated 1 out of 5 by from A terrible delivery experience I compared prices and delivery times and ordered a queen bed frame from SleepTrain to be delivered the next day. The delivery window given was "They'll call you with a time later tonight". They called and gave me time with no option available. Cancelled and adjusted plans for the next day to be here. The delivery truck did not come in that window (in the AM) I called customer service twice to find out what was going on. I got a new time (in the afternoon). Cancelled plans again. The truck missed the afternoon time as well. Had to call to find out the truck was running behind. Duh. Whole day shot. Cancelled the order but that also took three phone calls and another day because apparently they cannot give me my money back while the merchandise is on the truck.
Date published: 2015-10-28
Rated 5 out of 5 by from Excellent experience We purchased a temperpedic mattress from Mike a week ago. He helped us figure out which mattress would be best for our sleeping styles. This was a major purchase for us and he walked us through the process so we were comfortable with spending the money, but he never once put pressure on us to go through with the sale. He's also hilarious, told some great stories, and made the experience fun. The whole experience was awesome. Sleep Train is great, but the Sleep Train in downtown San Mateo is the best!
Date published: 2016-04-10
Rated 5 out of 5 by from A great experience... I knew the kind of frame and mattress I wanted prior to entering the store and I was pleasantly surprised at the knowledge and the sales associate(Daniel) willingness to help me by showing me all my options. It was a great experience overall...
Date published: 2016-07-26
Rated 3 out of 5 by from Not the Same I have bought all my beds from Sleep Train and referred many friends to your stores. While the sales experience was the same (friendly, no pressure), the delivery experience was a disappointment. My box spring was damaged and the delivery guys scratched my hardwood floor after dragging the mattress on the floor. Apparently they were supposed to wear booties and lay down a blanket -neither happened. I have been a loyal customer, but will consider other stores in the future.
Date published: 2016-05-04
Rated 5 out of 5 by from Great sales experience I had a great experience buying my first tempurpedic from sleeptrain. David, the sales associate, answered all our questions and patiently waited for our long decision making process (it took us 7 days and two trips to the store). He heard our concerns and gave us a great offer which increased the value of our purchase a lot! Most importantly we never felt pressurized to make the purchase which is a rarity these days!
Date published: 2016-08-16
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Sleep Train locations in San Mateo offer guests a premier shopping experience. Sleep Train provides our guests access to premium mattresses from top name brands combined with superior services and highly trained sleep experts. We also offer a variety of mattress sales and financing offers throughout the year, so check back often!

As Sleep Train has grown from its first location to over 300 stores, our mission remains the same: always provide superior service, the best selection, and unbeatable prices – all backed by our 100-day low price guarantee. Our stores in San Mateo offer same day delivery on all in-stock purchases made by 2 p.m., plus we will set-up your new mattress and remove your old set.

Whether you are suffering from backaches, snoring or just can’t fall asleep, Sleep Train in CA has the right sleep solution for you. Our highly trained sleep experts are on hand to answer any questions and help match you with a mattress we guarantee you’ll love. Sleep Train’s goal is to provide you with the most comfortable, positive and well-informed mattress-buying experience that you won’t find anywhere else.

At San Mateo Sleep Train locations, you will find premium mattresses from top name brands, including Tempur-Pedic, Serta iComfort, Sealy Posturepedic, Beautyrest and more. Adjustable bases, pillows and sheets are in stock and ready to complete your personalized sleep system.

Sleep Train is your ticket to a better night's sleep.®