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Sleep Train - Mattress & Bed Store in Richmond, CA

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Sleep Train Richmond - Hilltop
3300-C Klose Way
Richmond , CA 94806
Sleep Train Richmond - Hilltop is rated 4.8 out of 5 by 157.
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Sleep Train Richmond - Hilltop is rated 4.8 out of 5 by 157.
Rated 4 out of 5 by from Great Sale not so great manager Purchased a Queen and Full with frame. The salesman Kevin Matthews was great. Unfortunately, one of the bed they delivered was wrong. I sent it back and left a message at he store. The manger I think her name was Christina called. She didn't listen and just kept talking. Very Rude. Finally she put Mr. Matthews on the phone and we figured it out. That was the worse and the fact that there was an error and we had to wait another day and they delivered late. My daughters bed arrived at 9PM. The first day 10:30 Pm after they gave a window of 7 to 9. However the gentle men delivering were professional and courteous.
Date published: 2016-09-26
Rated 5 out of 5 by from Amazing Service I was in the market for a new queen size mattress and decided to go to Sleep Train. When I walked into the store I was kindly greeted and was asked what I was looking for. I told the salesman my need and price range and he showed me my options as well as all the financing options that Sleep Train has (preferrably the reverse layaway). And not only was I treated well and found what I needed, I got my $999 mattress for an amazing price of $620. All in all, Sleep Train has given me the best mattress buying experience I have ever had and I WILL be a return customer.
Date published: 2015-11-23
Rated 5 out of 5 by from Outstanding Service, High Quality Recently, I purchased a Beautyrest Black Hybrid Plush mattress that turned out to be too firm for my comfort. When I called to enquire about the Satisfaction Guarantee, Russell assured me of options for exchange. When I went to the store, I was warmly greeted by Kevin who performed outstandingly in detailing the specifications of a softer model within the Black Hybrid family. Kudos to him that the next night I slept very well on a superb mattress ideal for my needs. I have high expectations of customer service. Sleep Train has exceeded those expectations.
Date published: 2016-05-01
Rated 5 out of 5 by from Great service! The manager at the store was very helpful. My wife and I were not too knowledgeable about the new mattresses out on the market. He explained to us the differences on the mattresses and also explained the new base technology. The delivery team was backed up and arrived a little late. However, they were very courteous in calling ahead of time to let us know they would be arriving about 15minutes after the 2 hour delivery window. They were also very helpful and did a great efficient and quick job getting our new mattress and bases moved in and installed.
Date published: 2016-03-09
Rated 5 out of 5 by from Great Customer Service! I bought a new tempurpedic mattress last year and it was roasting me alive at night. I could not find sheets that would breath and almost returned the mattress. The helper (I think it was Kevin Mathews) went out of his way to not only find a pair of tempurpedic sheets in stock, but also gave me a great price because I had wasted so much money on other sheets. His customer service was above and beyond and he is a true asset to Sleep Train. With the new sheets I am sleeping comfortably and I love the new bed. Thank you so much for your help! April
Date published: 2016-01-21
Rated 4 out of 5 by from Better than I hoped for i have been waiting for a while to purchase a mattress and felt overwhelmed by the many options out there. Visiting the showroom after doing a small amount of searching online was all i needed to find just what i wanted. there weren't quite as many choices in my bracket as i expected but that proved to be a benefit because there were just enough different styles and prices that my top 3 were all great options. The staff was very helpful, got me started right way without trying to up-sell me or influence my choices. He asked just the right questions to help me figure out what i wanted and was transparent about pricing and other details. The only downside was that i went late in the holiday season and the store was sold out of some items.
Date published: 2017-01-01
Rated 2 out of 5 by from Great products, lousy delivery experience I loved the showroom, the trying of many different beds. I selected the one recommended by my salesman, Travis Lafferty. He was very patient and let me and my life partner try their products. The warehouse messed up my delivery BIG TIME! First they claimed my pillows were there, then they were not. In the end, I only got my mattress delivered and will have to go back to the store to pick up the mattress protector (which should have been delivered with 2 pillows). My partner went to the store to pick up the 2 pillows. My delivery window was rescheduled from 9:15-11:15 till 5-7pm. They guys arrived at 4:15 without my mattress protector. Then it was doubtful my old mattress was to be taken away by them. I was not happy waiting around all day.
Date published: 2016-10-19
Rated 5 out of 5 by from Our shopping experience was great! Recently we were in the market for a new bed, and decided to return to Sleep Train in Hilltop. We were very pleased with the staff who work as a team. Kevin, Trina and Travis as well a new trainee, were all thorough and provided detailed answers and explanations. We made our purchase, satisfied that we made the best decision. When we ran into trouble with a delivery, the staff took responsibility and did all that they could to rectify the situation that was not their fault. We greatly appreciate their commitment to customer care.
Date published: 2016-12-08
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Sleep Train locations in Richmond offer guests a premier shopping experience. Sleep Train provides our guests access to premium mattresses from top name brands combined with superior services and highly trained sleep experts. We also offer a variety of mattress sales and financing offers throughout the year, so check back often!

As Sleep Train has grown from its first location to over 300 stores, our mission remains the same: always provide superior service, the best selection, and unbeatable prices – all backed by our 100-day low price guarantee. Our stores in Richmond offer same day delivery on all in-stock purchases made by 2 p.m., plus we will set-up your new mattress and remove your old set.

Whether you are suffering from backaches, snoring or just can’t fall asleep, Sleep Train in CA has the right sleep solution for you. Our highly trained sleep experts are on hand to answer any questions and help match you with a mattress we guarantee you’ll love. Sleep Train’s goal is to provide you with the most comfortable, positive and well-informed mattress-buying experience that you won’t find anywhere else.

At Richmond Sleep Train locations, you will find premium mattresses from top name brands, including Tempur-Pedic, Serta iComfort, Sealy Posturepedic, Beautyrest and more. Adjustable bases, pillows and sheets are in stock and ready to complete your personalized sleep system.

Sleep Train is your ticket to a better night's sleep.®