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Sleep Train - Mattress & Bed Store in Palo Alto, CA

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Sleep Train Palo Alto
2098 El Camino Real
Palo Alto , CA 94306
Sleep Train Palo Alto is rated 4.9 out of 5 by 63.
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Sleep Train Palo Alto is rated 4.9 out of 5 by 63.
Rated 5 out of 5 by from Excellent service and products We purchased a mattress for our master bedroom a few months ago and had a great experience at sleep train, so naturally returned to buy a mattress for our guest bedroom. We experienced the same excellent customer service upon returning. The staff are very knowledgable about their products, listened to our preferences, and guided us in a very low pressure way. They even matched an online price for a bed frame we were interested in. The delivery service is FANTASTIC. They are punctual, efficient, courteous, and friendly. We have been very pleased with the service and selection at Sleep Train, and will certainly return to this location for any future mattress needs.
Date published: 2015-10-15
Rated 5 out of 5 by from Joel's the man! Joel is the man. I've never been treated so kindly without being unnecessarily upsold. I gave Joel the budget that my girlfriend and I were working with, and he was able to get us a great deal on a mattress that would've been out of our range. But it was less about that and more about the genuine kindness that he treated us with. He was completely honest in his opinions on the different mattresses, regardless of price. We'll need another mattress soon, and when I do, I'll come back first for the service and second for the fair price.
Date published: 2016-09-30
Rated 4 out of 5 by from Great service! We had a good experience at Sleep Train with Bob and really like our new mattress! Bob took time to show us the different types and qualities of mattresses and help us narrow down which ones we liked based on our comments on the mattresses. He also helped us find a clearance mattress in the model that was our favorite, which kept us within budget. Yay! Being in my mid-twenties, I'm often nervous about shopping for furniture/mattresses, because I feel like sales people don't always give me the same attention and care as older/higher end shoppers. I felt like Bob at Sleep Train treated us well and the same as any other customer. I recommend Sleep Train! Being in Palo Alto, this won't be the lowest possible price, but service and selection were great.
Date published: 2015-10-14
Rated 5 out of 5 by from Excellent customer service! Mario was extremely helpful in steering me toward the best mattress for me. He was very patient and really listened to what I was looking for.
Date published: 2015-12-31
Rated 3 out of 5 by from Disappointing mixup but a great save by Lisa Marie I ordered a queen tempur-pedic hybrid bed, foundation and bed frame well in advance of our move in date to a house we just bought to make certain that we would have a bed to sleep on the first night in our new home. The day we moved, the truck pulled up to the beginning of our driveway but figured out that the truck was too big to make it up to the house (1/4 mile private road). It's Los Altos Hills so the local Sleep Train salesman and delivery dispatcher should have known that winding roads with low hanging trees are common in Los Altos Hills and should have at least checked if a smaller truck was appropriate. Unfortunately the truck was too big and they couldn't deliver on our move in day. Despite not being my salesperson, Lisa Marie took my complaints very professionally and went above and beyond to insure a morning delivery the following morning.
Date published: 2016-04-28
Rated 5 out of 5 by from In and out in under 30mins When we got there, there was only one staff and he was finishing up with a customer. However, he was sure to let us know that he would be with us right after he settled their payment. We didn't have to wait very long, and the staff was really quick in answering our questions about a box spring and delivery. We made a decision and settled payment in less than 10 mins. We had a great delivery experience too!
Date published: 2016-09-19
Rated 5 out of 5 by from Love the service! Love the staff! This is my 4th time using them. I have bought mattress for my self and loved it. I couldn't get my kids off my bed so I went back bought 2 more for girls and they love it. I went back to get sheets and bought degree 6 and love them so much that I order 2 more sets. Troy who helped me with my order was super nice and knowledgeable. He answer ALL my question and help me order right things.
Date published: 2016-11-27
Rated 5 out of 5 by from Great service! Lisa helped us in the Palo Alto store. She was very knowledgeable and friendly, but surprisingly not pushy like we expected. She was a pleasure to deal with, and when we said we needed time to think about it she was very kind, and emailed us the links to the beds we were talking about, so we could order from home once we made a decision. We ended up ordering online a few days later!
Date published: 2016-10-05
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Sleep Train locations in Palo Alto offer guests a premier shopping experience. Sleep Train provides our guests access to premium mattresses from top name brands combined with superior services and highly trained sleep experts. We also offer a variety of mattress sales and financing offers throughout the year, so check back often!

As Sleep Train has grown from its first location to over 300 stores, our mission remains the same: always provide superior service, the best selection, and unbeatable prices – all backed by our 100-day low price guarantee. Our stores in Palo Alto offer same day delivery on all in-stock purchases made by 2 p.m., plus we will set-up your new mattress and remove your old set.

Whether you are suffering from backaches, snoring or just can’t fall asleep, Sleep Train in CA has the right sleep solution for you. Our highly trained sleep experts are on hand to answer any questions and help match you with a mattress we guarantee you’ll love. Sleep Train’s goal is to provide you with the most comfortable, positive and well-informed mattress-buying experience that you won’t find anywhere else.

At Palo Alto Sleep Train locations, you will find premium mattresses from top name brands, including Tempur-Pedic, Serta iComfort, Sealy Posturepedic, Beautyrest and more. Adjustable bases, pillows and sheets are in stock and ready to complete your personalized sleep system.

Sleep Train is your ticket to a better night's sleep.®