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Sleep Train - Mattress & Bed Store in Novato, CA

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Sleep Train Novato
232 Vintage Way
Novato , CA 94945
Sleep Train Novato is rated 4.8 out of 5 by 156.
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Sleep Train Novato is rated 4.8 out of 5 by 156.
Rated 5 out of 5 by from Superior Customer Service I first purchased a mattress on Jan1st, 2016 and had a typical customer service experience with the associate. After some time passed, my husband and I realized the bed was not a correct fit for us. I was anticipating a nightmare trying to exchange the bed and get a new one. Virginia was extremely helpful in getting everything arranged and making it a very easy process. Sleep Train handled the whole process with amazing customer service and we have a new bed that we really love. Thank you for making us feel like valued customers! I should mention that Elliott was also very helpful in listening to our wants/needs and helping us find a mattress that would work well.
Date published: 2016-06-17
Rated 5 out of 5 by from Love my Novato Sleep Train! Thank you Romeo at Novato's Sleep Train Mattress Store. Came in with the whole family at 7pm, with closing time at 8. While the kids were entertained at the kids play station, Romeo listened to what my wife and I were hoping for in a mattress, Romeo asked a few very simple questions and helped us find our perfect bed. Not pushy, not overbearing, Romeo just let us find our mattress with a little assistance. We even learned a thing or two and I'm 100% satisfied with Sleep Train and their customer service. We received a complementary high-end cooling pillow and a set of fitted bed sheets and a mattress cover. Impressive!
Date published: 2016-07-25
Rated 3 out of 5 by from Good bed, average service I initially had a fantastic sales experience. Once the bed was delivered, my boyfriend complained that it was too firm for him to sleep on. I called the store to ask about mattress toppers (since mattresses cannot be returned before 30 days). The sales rep who had originally helped me was unfriendly and unhelpful. She was unwilling to give me advice on brands or materials to look for in a topper, and seemed uninterested in finding a way to make me happier with my purchase. I felt that her stellar customer service was conditional on whether she was going to make any more money from me or not. Since the Novato Sleep Train no longer stocks mattress toppers, my inquiry was a waste of her time.
Date published: 2016-12-08
Rated 5 out of 5 by from Excellent Price Excelent Service Excellent Result I want to give a shout out to Ed Phillips, the Novato store manager. Over the phone he agreed to match a competitor's price. When we got to the store he also matched the sales tax deduction. He then gave us great advice about care and breaking in of the mattress and arranged for delivery the next day. The delivery guys were superb, They gave us a 2 hour window so we didn't have to stick around all day. They came when promised, taking our old mattress away and even putting the dust cover on the new one. Couldn't be happier with the BeautyRest product or SleepTrain's customer service.
Date published: 2015-11-05
Rated 5 out of 5 by from Wonderful service This was my first time visiting Sleep Train and I was more than satisfied with my experience. I was greeted by a friendly and very informative woman named Dani who answered all of my questions and had me out the door in a timely manner feeling happy and sure that I had chosen the best, in my first ever bed purchase. The delivery was made the following day by two men who were very sweet and friendly. They worked so quickly and had my bed all set up and ready for me in what seemed like seconds. Very satisfied customer and will be recommending Sleep Train!!
Date published: 2016-07-31
Rated 5 out of 5 by from Great Store! A few weeks ago I puchased a mattress and boxspring from Jared. My old mattress had been causing me to wake up aching for far too long, so I bit the bullet and went in looking for a better mattress. Jared really listened to me and didn't try to upsell me at all. Based on what I told him, he directed me through a series of tests, helping me find what I now think is my perfect mattress. I'm now sleeping far better and not waking up in pain. I highly recommend Sleep Train, and Jared in particular. I also like that they give back to foster kids.
Date published: 2016-02-19
Rated 5 out of 5 by from Great Service I went in looking for a mattress on sale for less than $300.00. I was hoping for some great end of the year specials. The salesperson, Jacob, showed me some mattresses that would meet my price requirements. In addition, he performed some online research to compare prices. In the end, he demonstrated that Sleep Train had the best prices, and he also convinced me to pay just a little bit more for a much better mattress. I ended up paying about $450.00 for a mattress (including tax and delivery). I felt good about my purchase and experience.
Date published: 2015-12-30
Rated 3 out of 5 by from It is just ok We were looking for a twin mattress. The salesman had us try a couple although we told him that we did not have any price limits or anything that would limit our search. The store had a selection. I would rather try a bunch of them, but he was not so interested. As for providing detailed info on the bed, I just felt there was something lacking as in he was not providing the full information. It just felt like he was trying to do a sale. The display of the twin mattresses was just horrible. It could have been done better.
Date published: 2016-11-01
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Sleep Train locations in Novato offer guests a premier shopping experience. Sleep Train provides our guests access to premium mattresses from top name brands combined with superior services and highly trained sleep experts. We also offer a variety of mattress sales and financing offers throughout the year, so check back often!

As Sleep Train has grown from its first location to over 300 stores, our mission remains the same: always provide superior service, the best selection, and unbeatable prices – all backed by our 100-day low price guarantee. Our stores in Novato offer same day delivery on all in-stock purchases made by 2 p.m., plus we will set-up your new mattress and remove your old set.

Whether you are suffering from backaches, snoring or just can’t fall asleep, Sleep Train in CA has the right sleep solution for you. Our highly trained sleep experts are on hand to answer any questions and help match you with a mattress we guarantee you’ll love. Sleep Train’s goal is to provide you with the most comfortable, positive and well-informed mattress-buying experience that you won’t find anywhere else.

At Novato Sleep Train locations, you will find premium mattresses from top name brands, including Tempur-Pedic, Serta iComfort, Sealy Posturepedic, Beautyrest and more. Adjustable bases, pillows and sheets are in stock and ready to complete your personalized sleep system.

Sleep Train is your ticket to a better night's sleep.®