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Sleep Train (408) 377-8450

Sleep Train - Mattress & Bed Store in San Jose, CA

Sleep Train San Jose - Bascom Square
1558 S. Bascom Ave
San Jose, CA 95125
(408) 377-8450
Hours
Mon - Sat: 10:00 am - 8:00 pm
Sun: 11:00 am - 7:00 pm
Sleep Train San Jose - Bascom Square is rated 4.8108 out of 5 by 37.
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This Store Carries
  • Hampton & Rhodes
  • Sealy Posturepedic
  • Serta iComfort
  • Simmons Beautyrest
  • Stearns & Foster
  • Tempur-Pedic
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Sleep Train San Jose - Bascom Square
1558 S. Bascom Ave
San Jose, CA 95125
(408) 377-8450
Reviews
Sleep Train San Jose - Bascom Square is rated 4.8108 out of 5 by 37.
Rated 5 out of 5 by from Great prices, awesome service My wife and I recently went into the Sleep Train on Bascom without the intent to buy that day; we were looking for a king-sized bed. Manny helped us right away. He was extremely friendly and helpful, and best of all, he was not pushy at all. We told him we probably wouldn't buy anything for a month, but he helped us find a mattress we loved, and then he gave us such a great offer (on an already ballpark-reasonable starting price) that we couldn't refuse it. We bought it on the spot. But in all of this, there was never an ounce of pressure. Manny was awesome; I would highly recommend going to this specific store and talking to him.
Date published: 2015-11-16
Rated 5 out of 5 by from Excellent Service!!!!! About 3 weeks ago, I was in the Sleep Train store on Bascom Avenue. The sales person on duty was Manual. He had excellent customer service skills. He asked me what kind of mattress I was looking for. I told him I wasn't sure because for the last 30+ years I had a waterbed. I couldn't believe the prices for a mattress nowadays. He pointed out 5-6 different mattresses which ranged in price. I tried them all out. It was really hard to decide. In the meantime, another customer came in, I told him to help them as I continued to try out and choose which mattress I wanted. I finally decided on my mattress, purchased it and setup a delivery date/time.
Date published: 2016-01-29
Rated 3 out of 5 by from Great service, but financing was terrible. Sales person was very knowledgeable and helped us pick the right product for our needs. On the finance side, the company that represents Sleep Train has been terrible. My account was tied to someone else's account and I have been making payments for someone else, while my account sat without payment and is now way past due, which has dropped my credit score over 75 points. I have called and talked with them many times, but still no progress. Will never finance anything from this company(Sync....Bank) again. I will say no to the below question only for the finance side of things.
Date published: 2015-10-23
Rated 4 out of 5 by from They did it right You can tell a lot about a company by how they deal with mistakes. I bought two mattresses and one box spring just before Christmas. I got a really good deal on them (one mattress was on clearance). Manny made sure that we got what we needed and stayed within our budget. When the truck arrived with our delivery, we discovered that one mattress was not on the truck. The driver called the store right way and put me in touch with a manager. They very quickly told me that they'd upgrade my clearance mattress to a new one for the same price, to make up for the error. Both the first delivery and the second one were on time, the workers very efficient and professional. Nobody's perfect, I'm very pleased both with how they handled everything and the products we received.
Date published: 2016-01-11
Rated 5 out of 5 by from Wonderful experience, 10 stars! My fiance and I stopped into Sleep Train after a a few failed attempts at other stores. We were greeted by Manny and Ernie, and the rest is history. Hands down, the best experience we could have asked for. From the beginning, they were professional-- exactly what we could have asked for. They gave us space to look around and truly understand what we want, while being readily available for questions and advice. We did not expect to buy a mattress that day, but with a great combination of professionalism, knowledge, and truly hearing us out, it was easy to find the perfect mattress and go through a seamless buying process. Every part of this experience would make us recommend this Sleep Train and working with Manny and Ernie to anybody. I'd give them 10 stars if I could.
Date published: 2015-12-07
Rated 5 out of 5 by from Amazing service I purchased a new mattress for my daughter and expected the mattress to arrive on Wed. I was informed on Tuesday that the mattress was unavailable but could be on Friday. That was a problem for me as I needed to have my daughters room ready before Friday. Sleep Train understood my dilemma and upgraded my mattress for free and ensured it was there for me on Wednesday when I needed it. It is a great mattress and this underscores why this is 6th mattress in a row I have bought from Sleep Train.
Date published: 2016-01-19
Rated 5 out of 5 by from Excellent service and value! Matt Staggs provided excellent service and he's the reason I came back to Sleep Train to buy a mattress set for my daughter. After our first visit to Sleep Train, my daughter had told me at home that we should buy from Matt since he was really nice. He was very patient and extremely informative. He made sure my daughter tried many different beds to find the one she felt most comfortable sleeping on. He gave us a plethora of information on choosing a bed and also the range of prices to help us find the best value. He didn't pressure us and answered all our questions thoroughly. Matt directed us to some websites to do some research and we came back to buy from her afterward. My daughter loves her new bed. I would recommend that you go to Sleep Train and ask for him if you are looking for a new mattress!
Date published: 2015-12-07
Rated 5 out of 5 by from Amazing service, the best I've ever experienced. I've been putting off buying a new bed. I decided today that I would check out what was available and the customer service. I am so glad that I did. Not only do my husband and I now have a bed we can both sleep comfortably on, we also have a bed that is easy for him to get in and out of with his disability. Mr. Matt Staggs is an amazing sales person. Keep him.
Date published: 2015-11-01
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Sleep Train stores near San Jose, CA
Sleep Train San Jose - Bascom Square
1558 S. Bascom Ave
San Jose, CA 95125
(408) 377-8450
Sleep Train Santa Clara - Stevens Creek 2
3615 Stevens Creek Blvd.
Santa Clara, CA 95117
(408) 296-6288
Sleep Train Santa Clara - Stevens Creek
3785 Stevens Creek Blvd
Santa Clara, CA 95051
(408) 260-0292
Sleep Train San Jose - Westgate
1546 Saratoga Ave Ste P503
San Jose, CA 95129
(408) 871-7803
Sleep Train San Jose - El Paseo
1500 El Paseo de Saratoga
San Jose, CA 95130
(408) 871-1214
Sleep Train San Jose - Marketplace
519 Coleman Ave Ste 10
San Jose, CA 95110
(408) 298-2291
Sleep Train San Jose - The Plant
189 Curtner Ave Ste 30
San Jose, CA 95125
(408) 286-0751
Sleep Train Santa Clara
5245 Stevens Creek Blvd
Santa Clara, CA 95051
(408) 248-2164
Sleep Train San Jose - Blossom Hill 2
1033 Blossom Hill Rd
San Jose, CA 95123
(408) 445-2337
Sleep Train San Jose - Blossom Hill
858 A Blossom Hill Rd
San Jose, CA 95123
(408) 361-7984
Sleep Train Cupertino
10225 S DeAnza Blvd
Cupertino, CA 95014
(408) 253-3775
Sleep Train San Jose - Tully Road
1597 Tully Road Ste 20
San Jose, CA 95122
(408) 254-3031
Sleep Train San Jose - Village Oaks
5770 Cottle Road
San Jose, CA 95123
(408) 629-3431
Sleep Train Sunnyvale
1265 West El Camino Real
Sunnyvale, CA 94087
(650) 694-4633
Sleep Train Mountain View
804 East El Camino Real
Mountain View, CA 94041
(650) 694-7339
Sleep Train Milpitas 2
252 Ranch Drive
Milpitas, CA 95035
(408) 934-9775
Sleep Train Milpitas
187 Ranch Drive
Milpitas, CA 95035
(408) 946-4415
Sleep Train Palo Alto
2098 El Camino Real
Palo Alto, CA 94306
(650) 852-1222
Sleep Train Fremont
39166 Fremont Hub
Fremont, CA 94538
(510) 739-6647
Sleep Train Menlo Park
1189 El Camino Real
Menlo Park, CA 94025
(650) 327-6288
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